Returns Policy

In order to process a return please read this policy, these terms outline our procedure and will enable you to return your products

1.     Introduction

1.1    We have created this policy to enable you to return products to us in appropriate circumstances.
1.2    This policy shall apply to all customers, irrespective of their geographical location.
1.3    This policy shall apply to all orders submitted through our website or via social media, phone call and email.
1.4    This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

2.     Returns

2.1    If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

a)   we receive the returned product within 14 days following the date of delivery of the product to you;
b)   the returned product is unused, in its original unopened packaging (with any seal intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new.
c)   you comply with the procedure set out in this policy in relation to the return of the product.
d)   none of the exclusions set out in this policy apply.

3.     Returns Procedure

3.1    In order to take advantage of your rights under this policy, you must contact us via email, stating the details of your return request including your original order details.
3.2    Products returned under this policy must be sent by Royal Mail Signed For delivery to 7 Fishers Road, Totton, Southampton, Hampshire, SO40 9JB.
3.3    You will be responsible for paying all postage costs associated with returns under this policy unless the product is faulty or not as described.

4.     Exclusions

4.1    The following types of product may not be returned under this policy:

(a)    Any used or opened product that is not faulty.

5.     Refunds

5.1    We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
5.2    We will refund to you the original delivery charges relating to the returned product if it was faulty or not as described.
5.3    We will not refund to you any costs you incur in returning the product to us.
5.4    Except where we notify you otherwise we will refund any money received from you using the same method originally used by you to pay for your purchase.
5.5    We will process the refund due to you as soon as possible and, in any event, within 7 days following the day we receive your returned product.

6.     Improper Returns

6.1    If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a)    we will not refund the purchase price or exchange the product;
(b)    we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c)    if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.


7.     Our Details

7.1    This website is owned and operated by Xceed Beauty Supplies Ltd.
7.2    Our principal place of business is at 7 Fishers Road, Totton, Southampton, Hampshire, SO40 9JB. 7.3    You can contact us:

(a)    by post, to the postal address given above.
(b)    using our website contact form.
(c)    by email, using the email address published on our website.



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