Frequently Asked Questions

Are all the trays of Xceed Lash Extensions cruelty free and vegan?

Yes, all Xceed Classic, Auto Fan and Pre-made Lash extensions are 100% cruelty free and vegan friendly made from a very high quality silk synthetic pbt material.



Do I need to patch test my clients prior to using any of the Xceed Lash Adhesives?

Yes, we strongly recommend patch testing all clients prior to using Xceed Lash Adhesive and then again if any medical information changes. Please follow your insurer’s guidelines on patch testing and visit our Patch Testing page for more information on how to carry out the patch test.



Are all the Xceed Strip Lashes cruelty free and vegan?

Yes, all the different types of Xceed Strip Lashes are cruelty free and vegan friendly. They are made from a very high quality synthetic material.



How will my products come packaged?

All Xceed products will be posted in eco friendly, biodegradable packaging and secured with eco friendly tape. The products will be wrapped in environmentally friendly, recyclable honeycomb paper.



How often do you need to replace a Konjac Sponge?

As the konjac sponge is a biodegradable product, we recommend replacing every six - eight weeks if you are using it every day.



We would like to become a stockist of your products, is this possible?

Absolutely!! We love welcoming new people into the Xceed team - please email us at [email protected] with the subject ‘stockist’ and your details and we will be in touch as soon as possible with your discount code!



We are a Lash training school - do you offer training kits for our students?

Absolutely! We offer training packs which are featured on the website. For more details on what options and discounts are available please send us an email at [email protected]



I have changed my mind, can I return a product?

Of course! Please visit our returns policy page for all the details on how to return a product.

Do you have a question that hasn't been answered?

Please email us at [email protected] with the details and we will be in touch as soon as possible!